Handling the Difficult Employee

On-Demand Schedule Thu, June 13, 2024 - Thu, June 20, 2024
Duration 60 Mins
Webinar ID IQW24F0669
Level Basic & Advanced

  • The six types of difficult employees
  • Strategies to use when dealing with the difficult employee
  • Motivational strategies that will help the difficult employee change and become more productive
  • Characteristics of the workplace bully
  • Dealing with workplace bullies
  • Having appropriate conversations with difficult employees
  • Confronting inappropriate employee behavior
  • Other interventions to deal with difficult employees

Overview of the webinar

Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse impact on the productivity and morale of the workplace. At times it is necessary to have critical conversations with these employees. These conversations occur when a lot is at stake and emotions run high. The behavior of these employees needs to be confronted. More than likely some of those that we must handle may be workplace bullies. During the webinar we will learn the psychological makeup of these difficult individuals and how to have conversations with these employees while confronting their unproductive behavior.

Who should attend?

  • Human Resource Managers
  • Managers
  • Assistant Managers
  • Team Leaders
  • Project Managers
  • Department Managers
  • Consultants
  • Team Members

Why should you attend?

Handling the difficult employee does not have to be something we fear. Instead, it involves using proven techniques to defuse conflict with difficult employees. It also involves finding out the needs of others through listening and finding common ground. In addition, it requires understanding their psychological needs and appealing to every employee to help the organization or business become successful. This webinar will provide skills in these areas.

Faculty - Mr.Bob Churilla

Bob Churilla is a partner in the conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and private employers, government agencies, churches, and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.


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