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Active Listening For Successful Work Relationships
- Identify the difference between ‘hearing’ and ‘listening’.
- Using Questions for understanding to avoid misunderstanding.
- Active listening principles including what is passive listening.
- Having the right listening mindset during interactions with others using framing, positive intent, and focus.
- Listen without judgment.
- Identify your own listening challenges.
- Introduce the H.U.R.I.E.R Model.
- Listen to understand- accents and cross-cultural collaboration.
- Learn to paraphrase- and restate for clarification.
Overview of the webinar
Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.
Who should attend?
- Managers.
- Team Leaders.
- Supervisors.
- Any professional who wants to improve their listening skills.
Why should you attend?
Making colleagues feel you are truly understanding not only their words but their personal point of view can change office dynamics in a profound way. Active listening has a way of making those you are communicating with feel valued and understood.
Faculty - Ms.Audrey Halpern
Audrey Halpern has a gift for engaging training participants and simplifying complex concepts. For more than two decades, she has created and delivered communication skills courses, sales training programs, customer service workshops, and other employee development initiatives.
Her philosophy centers on two questions: How can I improve things around me, and how can I assist people in becoming more self-aware?
She works with both global and US-based clients to retool and re-skill employees at all levels.