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How To Deal With Toxic People
- The drivers of toxic behavior – why they do what they do
- Specific tactics, tips, and tools for responding to toxic communications
- How to stay centered and present when faced with toxicity
- A key to relieving your own frustration
- How to get work done, have effective communications and not let them control your life
Overview of the webinar
- Toxicity in the workplace acts like an infectious disease - it spreads and infiltrates teams and relationships, Without the understanding, skills and tools applied intentionally, toxicity will continue to spread eventually impairing the organization and burning out the leaders and staff
- People who would not normally exhibit toxic behavior begin reacting to the toxicity of others in ways that are negative and harmful to productivity and relationships. This is the beginning of a downward spiral. Toxicity feeding off toxicity. Good people will leave the team and organization
- In some organizations, toxicity has a seemingly intractable hold on the culture - it's rampant. In other organizations, it is more covert but no less debilitating to the organization and the people
- Specific and intentional action is the only way to counter toxicity. There are skills and tactics that will work once the underlying behaviors are identified and understood
- Only by learning how to identify toxic behaviors and developing a specific plan to confront and incapacitate them, will the workplace become safe and harmonious
- Toxic behaviors won't go away if they are ignored. They will fester
Who should attend?
- CEO
- COO
- Senior executive
- Every level of organization
Why should you attend?
- This webinar is for you if you work in a team or group environment
- You want to have less stress and more control of interactions
- You have a team or organizational leadership role
- You interact with the public
Faculty - Mr.Michael Healey
Since 1987 Michael has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement, staff recruitment/retention, and enhancing organizational capacity. From large multi-national to entrepreneurial organizations, government and NGO’s, and across the spectrum of executive, senior managers, supervisors and staff.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.5] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.