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Communications Skills - Impactful Vocal, Written and Body Language
- Five Absolute Truths
- Circular Theory
- DiSC® Personality Communication Styles
- Poor Communications
- Effective Communications
- Awareness
- Listening
- Verbal
- Written
Overview of the webinar
Without good communications, businesses cannot operate to their potential. Effective and efficient communication is vital to any business, whether verbal, written, or through body language. It is possible to get our point across clearly, respectfully, and properly without jeopardizing our professional communication skills. All employees represent your business and should leave a positive and lasting impression, internally as well as externally. There are many unwritten rules to professional communication etiquette, particularly now with the preponderance of technology venues. In addition to sharing points of view, listening skills are also a huge component towards successful message transmissions. Guidelines can help to identify what is appropriate, tactful, and respectful in various business communication settings, while giving recognition to varying styles, preferences, and personalities.
Misunderstandings infect relationships, including in the workplace. It isn’t always just what you say but also how you say it and how you look that can cause angst. Attend this course to learn more about what you can do to improve your communication skills.
With this resource-loaded, fast-paced, and relatable course, you will receive tools, tips, and techniques to use to successfully lead your team. By the conclusion of this training, you will have actionable items and tools to implement the learning objectives and achieve sustained success.
- Understand how communications affect interactions and relationships
- Identify our own tendencies
- Recognize how we can improve our communication skills
- Explore best practices
- Learn tips and techniques
- Determine expectations and responsibilities
Who should attend?
- Human Resource Professionals
- Business Owners
- CEO's
- COO's
- CHRO's
- Presidents
- Vice Presidents
- Hiring Managers
- Business Owners
- Leadership Team
- All Managers
- Supervisors
- Employees
Why should you attend?
Attending this training will help you and your team grow professional skills and discover how to work towards continued success for yourself, your team, and your organization. It will help you to advance your current success, boost your chances to meet your future goals and aspirations, and to inspire others to follow your lead. Further, this course will help your team better understand company-wide expectations of individuals and teams to achieve desired results. When workplaces incorporate these cultural principles, the work environment becomes a place to look forward to coming into with enthusiasm.
If developing your skills aren’t prioritized by you or your organization, you risk individual, team, department, and organizational failure without everyone reaching their full potential.
Faculty - Miss.Deborah Jenkins, SHRM-CP, PHR
Deborah Jenkins has over twenty-five years of experience as an Accounting and Human Resources (HR) Professional. She has served in senior leadership roles as well as supporting businesses as a CHRO, CFO, COO, HR Manager, HR Generalist, HR Coordinator, Payroll Specialist, Training and Development Provider, Benefits Administrator, Accountant, and active board member for numerous organizations. The variety of industries she has contributed to spans the public, private and non-profit sectors. From this, Deborah has derived a broad understanding of the challenges facing business leaders, HR professionals, and all personnel. After having spent years broadening her skills, knowledge, and experience, Deborah now serves her clients as a Leadership Development and Workforce Trainer, Motivational Speaker, Executive Coach, and Human Resources Consultant, through her business, HR Solutions, LLC. To prepare her for these opportunities to serve her clients, Deborah earned a Bachelor’s Degree in Human Resources Management and an Associate’s Degree in Accounting. She further is a certified Human Resources Professional from leading associations in the world, including a Professional in Human Resources (PHR) from the Human Resources Certification Institute, a Society for Human Resource Management Certified Professional (SHRM-CP), and a Toastmaster’s Competent Leader (CL). To offer added value tools to her services, Deborah has completed training and is an Authorized Partner and Certified Trainer with Wiley’s Everything DiSC®, and most recently became a Certified Maxwell Leadership Trainer, Speaker, and Coach. When Deborah is not working, learning, or volunteering her time, she enjoys hanging out with family and friends, spending time outdoors, and taking in the arts and entertainment offered in her home state of Montana and beyond.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org