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Communicating with Confidence
- Assertive behaviors that are non-aggressive
- Techniques to be able to confidently say No -to your boss, clients, co-workers
- Situations where saying “no” is appropriate
- Responses for Situations like not enough time, other commitments
- Use of “I” statements and language to use when saying
- Building strong foundations for confident communication
- Simple techniques to prepare for conversations with ease
- The power of non-verbal communication
- Active listening to create meaningful interactions
Overview of the webinar
It sounds obvious and it is obvious; if you do not want to do something, just say ‘No’. However, you may find ‘No’ to be the hardest word to say. This is generally due to a fear of the response you might receive. Contrary to what you may think, when you exercise that right appropriately, people become more respectful of you and your time. In the long run, learning to say ‘No’ helps you to avoid conflict, set boundaries and reduce stress.
Who should attend?
- Managers
- Supervisors
- Team leaders
- Employees who are looking to build career skills
Why should you attend?
There are going to be times when you find yourself having to say “no” It’s incredibly normal to feel uncomfortable saying “no” to a boss, supervisor or client, but there are ways to turn someone down while still maintaining a healthy and respectful relationship. The secret lies largely in giving positive, constructive reasons for responding in the negative. This webinar will give you the techniques to be more assertive.
Faculty - Ms.Audrey Halpern
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career. She develops custom soft skills employee programs, on-boarding and Trains the Trainer for a variety of industries.
She is an experienced Facilitator, instructional designer, and learning and development/HR and a Faculty member of AMA.