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Validity : 10th Jan'25 to 20th Jan'25
Detecting Truth, Lies and Deception During an Investigation
Attendees will develop an understanding and appreciation for:
- The elements of and differences between the two primary forms of deception (Falsification & Concealment).
- Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach, and the Attempted Control Approach).
- The proper weight to give Body Language/Demeanour Evidence: Myth or fact?
- The proper use of visual & audio observation.
- How to employ the benefits of multiple interview techniques.
- The proper application of “Yes” and “No” Questions.
- The use of single v multiple sessions (for the subject of the investigation as well as witnesses).
- How to make documentation work for you.
Areas covered will include:
- Why we deceive.
- Body Language/Demeanour Evidence: Myth or fact?
- The Two Primary Forms of Deception: Falsification & Concealment.
- The Three ways to Detect Deception: Emotional Cues, Cognitive Approach, and the Attempted Control Approach.
- Comparing verbal vs. non-verbal behaviour.
- Use of Visual & Audio Observation.
- Interview Techniques.
- Use of “yes” or No” Questions.
- Use of single v multiple sessions (for both employees and witnesses).
- Documentation.
- Confronting the deceiver.
- Why a half truth is a whole lie.
- Why and when the deceiver plays the role of victim.
- The role of denial for the deceiver.
Overview of the webinar
Workplace investigations are all too often mired in confusing “he said-she said” situations. So, having the skill set to decipher and clarify the many differences between truth and deception is critical, especially when clarity is clouded by conflicting information! If this has been your experience or your seeking ways to productively deal with it in your future than this webinar is just what you need to upscale your skill set so you’re ready for your next investigation because regardless of if it’s your professional role to conduct investigations or you occasionally need to uncover the truth, honing your truth-seeking skills is mandatory.
Who should attend?
- All level managers
- Supervisors
- Executives
- Board and/or commission members
- All Levels of both in-house and outside counsel
- All levels of Union representation and officers (stewards, Business Representatives, Business Managers, Presidents, and all officers/ board members)
- All levels of Human Resources and specifically labor Relations
- All levels of security personnel/staff
Why should you attend?
Truth can be elusive! Especially if someone’s lips are moving because there is always more to know if they are being less than truthful. If the focus of your investigation is to establish the facts how then is it possible to find out the truth when the information you are receiving might be concealed or if known, not be accurate? Being able to know when, and if someone is being forthright/candid and truthful is a high-level skill set that, when properly developed can increase one’s value to the organization as well as have its uses on a personal level.
At some point everyone in the workplace will probably need to look more closely into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. So, if you are often frustrated about who is telling the truth and find you must determine the truth of a situation then this webinar is for you. Like many of us, we sometimes find ourselves faced with having to deal with deception and lies which sometimes are so convincing they are more believable than what appears to be, or is the truth. This has always been a problem in both the workplace and in life. But it need not be if one applies the principles this webinar will cover. This unique and comprehensive webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it, and even how to make it work to your and the investigation’s advantage.
Faculty - Mr.Bob Oberstein
Bob Oberstein has over 51 years of Labor/Employee Relations experience on all sides of the labor-management table including as a neutral (arbitrator, mediator) in both the public and private sectors. He has served as a Commissioner, Maricopa County's Judicial Merit System Review Commission; Member, City of Phoenix Fire and Police Pension Boards; and Member/Chairman, City of Phoenix Civil Service Board. He is also the recipient of the Federal Mediation and Conciliation Service (FMCS) Director's Certificate of Recognition for Achievement in Promoting Positive Labor-Management Relations. Bob has served as Director, of the Labor Management Relations Program at Ottawa University, Phoenix (OU), Arizona where he taught conflict resolution, grievance processing, arbitration, and negotiation among other courses. He also served OU as Ombudsman for all student, faculty, and support disputes as well as the Disabled Student Liaison and received recognition in "Who's Who Among America's Teachers.