Ms.Mary G White

Has the time arrived for you to step up to management? Whether you are a newly promoted manager or a management trainee, or even if you’re just starting to think about preparing to step up to this kind of role, this session is for you. Every new manager needs ...

It’s impossible to overstate how much of an impact HR has on organizational ethics. HR isn’t solely responsible, but our decisions and actions – along with those of other leaders at every level – play an important role in setting the overall organization’s eth ...

The word “coach” isn’t included in most HR job titles, but maybe it should be. After all, HR practitioners spend a significant portion of their time helping others navigate the reality of workplace relationships and the unique challenges they pos. It’s no wond ...

Looking to grow as a leader? Whether you’re a manager, HR professional, or hold another type of leadership role, increasing your emotional intelligence is a powerful way to develop stronger people skills and position yourself as an effective, empathetic leader ...

Working in a customer-facing job – whether in person, virtually, or otherwise – you’re sure to encounter people from all backgrounds, temperaments, and personalities. Chances are you’ll interact with some individuals who will be a joy to work with, while other ...

Organizations everywhere are urging or requiring managers to hold regular 1:1 feedback meetings with their employees, but often without preparing managers to properly plan for and conduct these sessions, which should be more about soliciting feedback from empl ...

People often use the words “leadership” and “management” as if they mean the same thing, but these concepts are, in fact, very different. You don’t have to be anyone’s boss to be viewed as a leader and having “manager” or “supervisor” in your job title doesn’t ...

While it may be true that you are the “boss,” or otherwise have formal authority in your particular situation, it’s a fact that you’ll be more effective if employees also see you as a leader. And, for that to happen, they need to see you as a coach – not just ...

Managing managers poses unique challenges, especially when it comes to cultivating a culture of accountability. After all, the leadership team of any organization sets the tone for accountability – the actions of leaders determine whether the supervisors they ...

Identifying the reasons employees often expect managers or HR representatives to step in and manage small workplace conflicts for them. These reasons may be related to the individuals involved, past experience, organizational culture, departmental factors, and ...