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Performance Management: Dealing with Difficult Employees
By the end of this course, you'll be equipped with the knowledge and tools to:
- Proactively address difficult employees in a way that benefits both the employee and the organization.
- Learn to pinpoint the cause of the under-performance and create sustainable action plans
- Create SMART Goals and PIP plans to assure clear communication and monitor employee progress
- Customize how you motivate and support employees to reach their full potential.
- Be more prepared to deliver both positive and formative feedback in an ego-preserving manner.
- Learn what steps to take if your employee is not responding to informal coaching and request to upgrade their behavior.
- Build stronger relationships with your team based on trust and mutual respect.
- Create a positive and productive work environment for those around you.
Overview of the webinar
There is a skill and art to understanding each employee’s motivation and learning to leverage their talents. This course will explore how to better understand what motivates your more difficult employees, and develop a variety of strategies to keep them engaged and productive. In this interactive and entertaining webinar, you will gain more insight and practical tools to address:
- Understanding the Situation: We'll begin by exploring the potential causes of underperformance, from skill gaps and lack of motivation to personal struggles and unclear expectations.
- Building Rapport & Trust: Establishing open communication and building trust is crucial. You'll learn effective communication techniques to have productive conversations that uncover the root of the issue.
- Setting SMART Goals & Expectations: We'll dive into setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals to provide clear direction and track progress.
- Developing a Performance Improvement Plan (PIP): If coaching or a new role is not working, learn how to create a structured and personalized PIP that outlines specific actions, resources, and timelines for improvement.
- Providing Effective Feedback & Coaching: Discover constructive feedback techniques that engage and guide employees towards success. We'll also explore the latest coaching strategies to empower them to overcome challenges.
- Navigating Difficult Conversations: Addressing performance issues directly can be uncomfortable. You'll learn easy to apply communication frameworks for handling difficult conversations with clarity and empathy.
- Supporting Employee Growth: We'll explore training and development opportunities to equip employees with the skills they need to excel.
Who should attend?
- Executives, Managers, Supervisors and HR Professionals with under-performing or unmotivated employees who could benefit from enhanced goal setting, performance management and motivational skills.
- Sales
- Customer Service
- Managers
- Leaders
- HR Managers
- Health Care Providers
- Account Representatives
- Project Managers
- IT Professionals
- Insurance and Claims Representatives
- Attorneys
- Paralegals
- Risk management and Product Management Professionals
Why should you attend?
Inheriting and/or motivating challenging employees can be a stressful challenge for any manager. You're faced with the immediate impact on team productivity, morale, and potentially, your own reputation. But before you reach for the quick fix, this 60 minute course will equip you to learn more about your employee’s “operating system” so you tweak your communication and development plans to bring out the best for their variable communication and workflow styes.
By using time-proven strategic and empathetic approaches to turn the situation around, you can tap into your employees’ strengths and partner with them to come up with solutions they buy into and will execute. Or, if the employee is not responding to more informal coaching, learn how to document the employee’s behavior and manage difficult conversations in order to get the employee back on track.
Faculty - Ms.Suzanne Blake, PCC
Suzanne Blake, PCC, is an award-winning International Coach Federation Professional Certified Coach with 26+ years of coaching, training and business consulting experience. With warmth, humour and the latest in coaching and brain science techniques, Suzanne works in partnership with individuals and groups to attain their communication, empowerment, career and leadership goals.
Suzanne Blake is the Founder and President of Blake Coaching and Training. She has helped hundreds of seasoned and emerging leaders expand their capacity, make decisions, use focused strategic thinking, build confidence and self-awareness. Her coaching work has been featured in on The Today Show, NPR, The New York Times, The Boston Globe and numerous other media outlets.
A passionate industry leader, she specializes in coaching executives and managers in leadership development, managing individuals and co-located and virtual teams, communications styles effectiveness, work-life balance, presentation skills, emotional intelligence, time and performance management. Suzanne has comprehensive experience designing and facilitating training and coaching programs, facilitating team buildings, and conducting one-on-one Executive Coaching sessions.