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Validity : 16th Dec'24 to 26th Dec'24
Effective Communication: An Essential Business Competency
I Why Communication is a Challenge for All Leaders
- How senders’ intentions & receivers’ interpretations are impacted by many ‘filters’ which can aid or detract
II All Communication Should Have a Goal
- Why all communication should have a goal of either encouraging, questioning, or informing
III Communicating Daily through Coaching & Counseling
- Leadership & the Principles of Daily Feedback
- When & how to Coach & when & how to Counsel
- Counseling guidelines & a format
- Using FOSA to document counseling conversations
IV Being An Active Listener
- Why listening is such a challenge
- Common reasons why we don’t listen
- Why leaders should work to become better listeners
- Three keys to effective listening
- Ten listening tips
Overview of the webinar
Leaders need to be continually aware of the following critical communication axioms:
- It is impossible to not communicate
- Messages include content & the relationship between the people communicating
- Nonverbals most often communicate the message
- The skill of the communicators impacts the outcome
- And there are two views of successful communication:
- When both parties have the same understanding
- When both parties are willing to communicate again
Who should attend?
Any leader, manager, or supervisor
Why should you attend?
Leaders must be effective communicators in order to:
- Understand the needs of employees, customers & suppliers
- Coordinate & engage others
- Ensure that key tactics & strategies are understood
Leaders can’t lead effectively - if they don’t communicate effectively
Faculty - Mr.Pete Tosh
Pete Tosh is the Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:
- Maximizing Leadership Effectiveness
- Implementing Strategic HR Initiatives
- Strategic Planning
- Enhancing Customer Loyalty
The Focus Group has provided these consulting & training services to manufacturing & service organizations across the U.S., Canada, Europe & the Middle East. Prior to founding The Focus Group 25 years ago, Pete had 15 years of corporate leadership experience including serving as the V.P. of Human Resources & Quality
Pete frequently facilitates a variety of leadership development programs. Employees from over 3,500 organizations have benefited from Pete’s experience and perspective. Pete is also co-author of Leading Your Organization to the Next Level: The Core Disciplines of Sustained Profitable Growth.