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Difficult people they are everywhere. Perhaps it's a colleague who is continually disagreeable. Or it's a subordinate who chronically complains about everything but never takes responsibility for fixing anything. Maybe it's a customer who treats you rudely as if you are his personal servant. It could even be your boss, who acts like a playground bully when you ask her a question. Perhaps it's a fellow teammate who gossips and even tells lies about you. Maybe it's a person you depend on for results who continually misses deadlines and never keeps promises. It could even be a member of your family.
Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and can make your life miserable. You may wish they would just go away. The reality is that difficult people are here to stay. So it's inherent on you to do something about it. You may say, "It's hopeless, there's nothing I can do to make them change," and that is probably true - but there is usually something YOU can do to alter the situation.
In this fast-paced, information packed webinar, you will learn how to diagnose difficult people, analyze your options to deal with them and take action to improve the situation. In many cases, you may even enhance your relationships with the difficult people in your life. At the very least, you will learn strategies that will make your life more tolerable as you deal with them each day. The important thing is to know what might be your best course of action and act on it.
Larry Johnson is the co-author of two top-selling books: Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity. He’s also written for Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. Larry has written more than 200 published articles on the topic of improving organizational culture.
Larry has delivered more than 2000 presentations for association conferences, corporations and government organizations including:
• SGMP (Society of Government Meeting Planners)
• SHRM (Society of Human Resource Management)
• Southwest Airlines
• Harley-Davidson
• Training Magazine National Conference & Expo
He has also presented more than 300 webinars for various clients