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I Managing Conflicts with Individuals
How to resolve conflicts by separating:
How collaboration:
Tips for Collaborating During a Conflict
II Managing Conflicts within Teams
Utilizing the Action Planning Conflict Resolution Process which:
Benefits of the Action Planning Conflict Resolution Process:
Action Planning Conflict Resolution Process Steps:
Functional organizational conflict:
During functional conflicts we feel:
Dysfunctional Organizational Conflict
During dysfunctional conflicts we feel:
Ineffective approaches to managing conflicts include:
These ineffective approaches are triggered by four universal, instinctive responses to conflict:
However, effective leaders & negotiators know when & how to utilize each of the five conflict resolution strategies:
Any employee – manager or non-supervisory
Interpersonal conflict occurs daily when:
Conflicts can be caused by differences in:
Conflict is a product of our uniqueness & so it is inevitable - its absence would be abnormal. Some kinds of conflict can contribute to the health & well-being of an organization. Other kinds of conflict can be detrimental to an organization and/or its employees
But a conflict is only one component of a relationship. Often, we are not in conflict with the other person but with that component. Success is addressing that component vs. attacking the other person or defending our ego.
Pete Tosh is the Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:
The Focus Group has provided these consulting & training services to manufacturing & service organizations across the U.S., Canada, Europe & the Middle East. Prior to founding The Focus Group 25 years ago, Pete had 15 years of corporate leadership experience including serving as the V.P. of Human Resources & Quality
Pete frequently facilitates a variety of leadership development programs. Employees from over 3,500 organizations have benefited from Pete’s experience and perspective. Pete is also co-author of Leading Your Organization to the Next Level: The Core Disciplines of Sustained Profitable Growth.
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org