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Dealing with Difficult People
Areas covered During this Webinar include:
- Understand the people in your life
- Why they appear to be difficult
- Why Bother – Reasons to Deal with this situation
- How does personality conflict contribute to the situation
Overview of the webinar
This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other.
Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.
Who should attend?
- Executive Management
- Directors
- Project Managers
- Functional Managers
- Supervisors/Team Leaders
- Marketing and Sales professionals
- Technical Service Manager
- Training & Development Manager
Why should you attend?
- Know how to communicate with difficult people
- What are some challenging behaviors
- Conflict Management techniques to choose from
- Stress-reducing techniques that work
- Creating an action plan for immediate action
Faculty - Mr.Daniel Fay
Daniel Fay provides organizations around the world with a framework for business management and executive excellence. Dan has conducted programs for business managers and leaders in business analysis, project management methodologies, and leadership principles.
Dan has been both a selected and invited speaker at international management symposiums and conferences in China, Canada, the United States, Europe and Asia. Dan has performed business analysis and project management roles for project teams ranging from 3 to over 300 members.
Dan has been on the faculty for Protrain, the Global Knowledge McMaster University certificate programs, IATA Training Institute, Dalhousie University.The College of the North Atlantic, and Advanced Project Leadership Series. Dan has held board positions with numerous PMI Chapters and the PMAC.