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Validity : 01st Jun'25 to 11th Jun'25
Mastering Difficult Conversations: Turning Conflict into Collaboration
- Understanding the roots of workplace conflict
- Recognising emotional triggers—yours and others
- Language and tone that reduce defensiveness
- Structuring a difficult conversation for better outcomes
- Using questions to shift from blame to collaboration
- Dealing with resistance, avoidance, or emotional reactions
- Building psychological safety in everyday conversations
Overview of the webinar
Mastering Difficult Conversations is designed to help professionals navigate the kinds of conversations most people dread—whether it’s giving tough feedback, setting boundaries, or addressing conflict with a colleague or client.
In this interactive session, we’ll explore why certain conversations feel so uncomfortable, what’s happening beneath the surface (psychologically and emotionally), and how to shift from a reactive stance to a collaborative one. You’ll discover a toolkit of language cues, mindset shifts, and preparation techniques that help you manage emotions—yours and theirs—while still staying focused on outcomes.
We’ll also touch on the role of tone, timing, and trust, and offer ideas for de-escalating tension without backing down. This session blends insights from communication science with practical scripts and frameworks that work across a wide range of professional scenarios.
By the end, you’ll walk away with more than just tips—you’ll have a fresh approach to building trust, encouraging openness, and creating more meaningful dialogue, even in the tough moments.
Who should attend?
- CEOs
- Executives
- Salespeople
- Staff
- Managers
- Team Leaders
- Business Owners
- Marketers
- HR Professionals
- Entrepreneurs
- Virtually Any Individual
- Program Managers
- Foremen
- Trainers
Why should you attend?
We’ve all been there—awkward silences, misunderstood intentions, tension that lingers long after the meeting ends. Whether you're a manager, colleague, trainer, or team member, knowing how to handle difficult conversations is a game-changer.
This session gives you practical tools to approach conflict with clarity, confidence, and empathy. Rather than avoiding tricky discussions or pushing through with frustration, you’ll learn how to turn those moments into opportunities for deeper understanding and better collaboration.
If you want to lead with emotional intelligence, reduce workplace stress, and strengthen your relationships—this hour is well worth your time.
Faculty - Ms.Terry Winship
On the professional front, Terry is an accomplished graduate from the University of Witwatersrand, holding a Bachelor of Commerce. She shines as a Microsoft Certified Trainer, and notably, her company is the only South African establishment accredited by Microsoft to offer the esteemed "train the trainer" course. Terry's roles don't end here. She's also a TEDx coach, the City Coordinator for Pecha Kucha, and the Area Director for Toastmasters. Her expertise lies in mentoring corporate clients, helping them hone their presentation skills. She also provides comprehensive training on platforms such as Microsoft Word, Excel, PowerPoint, and Outlook, as well as on Canva, LinkedIn, and video editing, to name a few.