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"Why Every Supervisor Needs to Understand Conflict Resolution & Difficult Conversations"
- Identify common causes of workplace conflict and understand its impact on teams and organizational dynamics.
- Explain the concept of Root Cause Resolution and its benefits in addressing underlying issues.
- Learn the steps of the Conflict Resolution Process to handle disputes effectively and constructively.
- Understand the importance of follow-up and feedback in ensuring conflicts are fully resolved and relationships are repaired.
Overview of the webinar
Conflict is inevitable in the workplace, but with the right strategies, managers and HR professionals can address disputes effectively to maintain harmony and productivity.
Who should attend?
- Human Resources Professionals
- Business owners
- Plant Managers
- Operations Managers
- Employee Relations
- Location Managers
- Division Supervisors
- Supervisors
- Chief Executives
- Executive Directors
- Board Members
- Senior Management
- Managers
- Team Leaders
Why should you attend?
This webinar provides tools for resolving conflicts and navigating difficult conversations with confidence and professionalism.
Faculty - Ms.Wendy Sellers
Wendy Sellers, known as "The HR Lady®," is a dedicated business partner and HR consultant with a focus on building effective HR policies, employee training, and management workshops, she tailors her services to suit each client's specific needs. Wendy's straightforward style means she doesn't sugarcoat things. She believes that people are a company's greatest asset and should be treated as such.
With over 25 years of experience, Wendy has worked in many HR areas such as operations, downsizing, change management, corporate culture, remote and in-person workplaces, coaching, training, HR education, and leadership development. She has served businesses of all sizes, ranging from local start-ups to global enterprises, across diverse industries including healthcare, dental, professional services, technology, manufacturing, construction, engineering, higher education, federal contractors, public safety, non-profit, and government agencies.
In addition to her formal education (Master's in Human Resources, and Master's in Health Care Administration), Wendy Sellers has been certified as an SPHR and SHRM-SCP, Certified Internal Investigation Administrator, a DiSC certified personality style trainer, health/life insurance licensed, a Dale Carnegie course graduate, and is also an active and past board member and volunteer for multiple non-profits.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org