On-Demand Schedule Sun, April 21, 2024 - Sun, April 28, 2024
Duration 90 Mins
Level Basic & Intermediate
Webinar ID IQW19K1124

  • Know the definition of "disabled"
  • What is considered "reasonable"
  • When an accommodation is needed
  • Understanding what is "reasonable"
  • What is acceptable verification?
  • Difference between a Service Animal and an Emotional Support Animal
  • Requirement for service animals
  • Avoiding common owner/agent mistakes, like charging pet deposits for service animals
  • How to stay in compliance with verification requirements
  • Understand which pet rules can be enforced on service animals
  • Know which service animals can be accepted
  • Difference between an accommodation and modification
  • Understanding of companion animal/service animal issues
  • Who can request a reasonable accommodation?
  • Timeline for implementing accommodation
  • Understanding therapeutic relationship when verifying disability
  • Internet verification scams
  • Does a disability have to be just physical?
  • Restoration after a reasonable modification
  • Ensure that your policies are not flawed
  • Recognize the real-world challenges of non-compliance
  • Review of disability protections and the accommodation / verification process
  • Fundamental principles of disability-related accommodation under the federal Fair Housing Act, including:
    • Residents' / prospects' right to ask (how, when)
    • Your obligation and your rights
    • How "reasonable-ness" is determined and legal reasons for denying
  • Animals as a disability-related accommodation:
    • Important differences between pets, service animals, and assistance animals as well as other
    • classifications such as emotional support animal, companion animal, etc.
    • What's okay vs. no-nos regarding fees, deposits, animal rent, damage charges, etc. that could invite a formal complaint or lawsuit
  • Discussion of state legislation intended to curb abuse of disability-related animals
  • How these state laws relate to federal laws and to the housing industry
  • Who can serve to verify a qualifying disability and the need for accommodation, including the prevalence of "online verifiers"
  • Realistic expectations for disability-related animals
  • Proper etiquette around working animals
  • Tips for avoiding confrontation and attack with an unfamiliar or unfriendly dog on your property.
  • And lot more!!

Overview of the webinar

Know the process used in considering a reasonable accommodation

Reasonable accommodation is one of fair housing’s “hot topics”. This typically accounts for over 50% of the fair housing complaints to HUD in the past year. Reasonable accommodations can be requested during the application process, during the tenancy, and during an eviction. It is important to learn the correct procedure to ask for, review and implement this important action. Reasonable accommodations are requested because of a disability of either physical or mental issue. But before you send an application, you need to understand the definition of disability and when it comes into play to allow a disabled person to enjoy the same quality of life as a non-disabled individual.

Join expert speaker Paul Flogstad in this webinar -Reasonable Accommodation & Compliance: Disability, Verifications and Service/Assistive Animals to get fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Who should attend?

Do you own a property, are planning to get one, are an agent or are associated with the enforcement agencies? If yes, this webinar is exactly what you need.

  • Property Managers
  • Property owners
  • Maintenance Staff
  • Lenders
  • Realtors
  • Housing Authority Staff
  • Compliance Staff

Why should you attend?

You will learn about many of the needs for reasonable accommodations. One of the primary requests is for assistance animals. Paul will discuss what the requirements are, what animals are allowed and how a landlord is to verify the need for such animals.

Faculty - Mr.Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years.He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.
Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds. 
Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a program that is one of the first of its kind in the nation. It involves being an Ombudsman for fair housing issues. In this role he takes calls from anyone who may have a fair housing or landlord tenant question. He attempts to resolve the issue before it has to go to HUD. This has been a successful program and he takes over 900 calls a year.
For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs. He is a certified trainer for a national company which specializes in HUD and Tax Credit education.
He holds numerous professional property management designations.Paul has served on numerous boards and commissions that deal with real estate, property management and fair housing issues and is in demand as a speaker in the affordable housing industry.


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